Faq

1-Our articles

How many articles do you offer?

We offer a catalog of 100 items in our online store.All our products are personalized and ready to offer according to the chosen theme🎁🎁.

2-Your Personalization request

How is the personalization of the objects carried out?

You can personalize part of our articles with first name, date of birth, text, or photos, this part of articles is blank or already personalized according to a theme.

• We offer you the possibility of making the item of your choice unique by customizing it in Embroidery, Sublimation or transfer.

• With our customization tools available to you online, we receive your customization request as you have designed it.

• (you can see the visual of your personalization in your cart when you click (Preview: click to see the image)

• We process your request the same day.The next day it will be made in our workshop in LYON and shipped before 4 p.m.

3-Your Order

How to place my order?

you wish to buy an article in our shop, or to offer it to a person, make your choice according to the topic which you seek.

• You find your gift already ready to offer add it to the basket directly.
• You prefer to personalize your item, follow the personalization steps and check the spelling and color.
• Add your item to the basket.
• If you wish to send a message, in your basket you will find a box (add a note to your order) write your text and we will be happy to send it on a dedicated card. It's free.
• You immediately receive two confirmations, one by SMS and another by email with the details of your order.
• Your order will be processed the same day, made the next day, shipped before 4 p.m.
• Another shipping confirmation email will be sent to you with a tracking number where you can actually track where your package is.

4-Gift Card 🎁 🎁

How do I use my gift card?

• A Gift card is available for people who do not know what to choose as a gift, it's very easy to use, you buy it with the amount you want.
• a confirmation email will be sent to the email address you gave us.
• You forward this email to the person to whom you want to surprise, they will receive it like this, they click on Start shopping and at the payment stage at the location gift card she should copy paste the code granted to her on the card as in the image.
• the amount on the gift card is automatically deducted.

 5-Discount code

How do I use my discount code?

You have received a reduction code by email or SMS, in the basket and before paying in the reduction code box enter your code and click OK, the amount of your reduction will be automatically deducted from your purchase total

6-Payment terms

What are the payment methods?

Payments by credit card are payable when ordering. They will be made through a secure system, we have chosen to adhere to the secure payment program by credit card with the 3D SECURE payment protocol. If your bank also adheres to this security program, you will see a new screen appear during your payments. This new screen with your bank logo allows you to enter personal data to validate your payments. You will find all the necessary instructions on this screen: read them carefully! an invoice will be sent for any order.

7-Billing

Should I receive an invoice?

• For each confirmed and paid order, you will receive by SMS and email an order form with the details of your purchase and the amount.
• An invoice will be sent to you by email with the details of your purchase after confirmation and receipt of your payment.
• You also receive an order form on the address provided for delivery.In the event that the recipient receives a gift from you, make sure that he does not receive an invoice but only the order form with the details of your purchase.

8-Delivery method

How quickly can I receive my order?

• We offer delivery with tracking by post with our carrier BOXTAL.
• the delivery date is indicated by email as soon as your item is shipped, this date is nevertheless indicative, and depends on the delivery times of the carrier.
• You can track your package with the tracking number sent to you by email or SMS.
• In the event of your absence, your parcel in the form of a courier will be left in your mailbox, if it is a large parcel, a calling card will be left in your mailbox to pick up your parcel in the nearest post office.
• If you choose to deliver your package to another address, simply enter your recipient's address in the delivery address box and uncheck the default mode.

9-Return of items

Can I return my item?

• In case your item is personalized by yourself, it is impossible to return it, any return will be refused.
• If your item is added directly to your cart without personalization, you can change a size or a color, after sending the withdrawal form within 14 days.

10-Customer Service

How to contact you?

• We offer you a contact form.here

• You can contact directly by phone at 06 60 50 90 60